Kiwi Travel and Tours is owned and managed by husband and wife team, Mike and Nicola. It is the 'younger sister company' to Mike's two tour coach and bus businesses -both of which have been awarded Qualmark status, including a Bronze Environmental Award (only 1 of 10 transport companies in New Zealand to have achieved that honour) and has been assigned 5 stars for Excellence in safety by NZTA.
A successful business owner, with over 20 years in the visitor service and visitor transport industries, its no wonder that Mike has created coach companies that place a high value on the comfort, safety and enjoyment of his passengers.
Five years ago Mike formed Kiwi Travel and Tours, with the aim of creating an inbound and outbound tour company that REALLY cares for its clients.
- To be the best tour management company in New Zealand
- New business will come to us through recommendation; repeat business will reflect what we do best
is the backbone of the company. It is reflected in the meticulous planning of every customised itinerary -whether for a large group of study abroad students, or a smaller group of senior travellers or a lone backpacker -the same dedication is applied to ensure all the boxes are ticked!
As the company has gained in reputation, it has got busier and busier, so at the start of 2010, Nicola left her senior position as Principal of a Tertiary College to devote her considerable quality assurance energies to all aspects of the business. This means that by having solid customer focused goals and objectives, combined with continuous monitoring control systems, that we can ensure that customer satisfaction remains high. Tailoring specialised itineraries is Nicola's passion -no itineraries 'in a can'!
Nicola and Mike have travelled extensively, especially throughout New Zealand, Australia, the Pacific Islands and Asia. They use their travels to investigate and experience what is 'on offer' regionally, to try new travel products, check out activities and accommodation and to generally gain first hand experience before offering suggestions to clients. This keeps them 'fresh', specialist and very customer focussed.
Both Nicola and Mike are actively involved with The Chamber of Commerce, business forums, local and national community -including supporting conservation projects and animal charities, members of The Inbound Tourism Council (ITOC), Gold members of Tourism Online and are strong supporters of ethical business. Comments used throughout this site are taken from client feedback forms (although the privacy of the writers has been protected) and recommendations and references are available.
- We exist because of our clients
- We are members of a global village
- To seek continuous improvement