60 years of combined experience in the fields of customer service, hospitality, tourism, transport services, entertainment, tertiary education and quality assurance has led husband and wife team, Mike and Nicola, to create Kiwi Travel &Tours Ltd. The founding principles of the company reflect this hands-on experience, the certain knowledge that striving for excellence, growing a business from a recognised need (and being prepared for those needs to change and evolve), and respecting local, national and global communities, will lead to repeat business. This is the ultimate goal of Kiwi Travel & Tours Ltd, hence -"New business will come to us through recommendation; repeat business will reflect what we do best" -Mike & Nicola Quality assurance principles are applied to all aspects of the business. This means that by having solid customer focused goals and objectives,combined with continuous monitoring control systems, that we can ensure that customer satisfaction remains high. This is achieved in many ways but includes:

• Accommodation evaluations
• Services evaluations
• Restaurant evaluations
• Transport evaluations
• Traveller satisfaction surveys
• Regular review of service levels provided by all contractors
• Two way communications via newsletters and e-mails
• Staff training and performance review

Mission Statement

• To be the best tour management company in New Zealand
• New business will come to us through recommendation; repeat business will reflect what we do best

Company Values

• We exist because of our clients
• We are members of a global village
• To seek continuous improvement

What Do We Do?

Kiwi Travel & Tours Ltd is an inbound/outbound tour management company specializing in escorted group tours into, and out of New Zealand and FIT clients.. Currently, itineraries for inbound tours can include:

• New Zealand -North, South, Stewart Islands
• Australia
• Fiji
• Norfolk Island
• Vanuatu

Further details can be found in: Inbound Services and Asian Inbound Tours

All tours are personalized, with itineraries custom-built to meet the collective and individual desires, and budget (from backpackers to luxury) of any group,including study abroad, sports, gardens, senior and adventure tours.

Kiwi Travel and Tours Ltd also includes Kiwi Escorted Tours and Kiwi Care Escorted Tours. These tours are for 55 plus age groups and includes a registered nurse accompanying each Kiwi Care group. Escorted outbound tours are arranged;

• Worldwide

Futher details can be found in: Kiwi Travel Escorted Tours.

F.I.T - Free Independent Travellers.
Individual assistance or scheduled coach tours including backpackers; further details can be found in: FIT Tours, Coach Tours, Backpackers Tours.