Kiwi Travel Escorted Tours
Kiwi Travel and Tours has developed two Travel Tour products after noticing a lack of travel and tour options
catering specifically for the needs of both mature and physically restricted mature travellers.
Many tour packages restrict travellers by age and/or physical fitness. Those that don't have these restrictions, often
cater for a very diverse range of participants, for example, including parents and accompanying children through to
very senior members.
Restrictions are made in the spirit of creating tour compatibility amongst tour group members. Kiwi Travel and
Tours don't disagree with this philosophy. However, market research has shown that the majority of tour packages
are aimed at 45 (and Heaven forbid, often 35) years old and under. We believe that older travellers are entitled to a
greater range of tour choices and services than is currently available. We also believe, as part of this, that travellers
should have the option to travel with people whose experiences and potential physical restrictions are similar to
their own.
catering specifically for the needs of both mature and physically restricted mature travellers.
Many tour packages restrict travellers by age and/or physical fitness. Those that don't have these restrictions, often
cater for a very diverse range of participants, for example, including parents and accompanying children through to
very senior members.
Restrictions are made in the spirit of creating tour compatibility amongst tour group members. Kiwi Travel and
Tours don't disagree with this philosophy. However, market research has shown that the majority of tour packages
are aimed at 45 (and Heaven forbid, often 35) years old and under. We believe that older travellers are entitled to a
greater range of tour choices and services than is currently available. We also believe, as part of this, that travellers
should have the option to travel with people whose experiences and potential physical restrictions are similar to
their own.
"All the pathos and irony of leaving one's youth behind is thus implicit in
every joyous moment of travel: one knows that the first joy can never be
recovered, and the wise traveler learns not to repeat successes but tries
new places all the time" - Paul Fussell
every joyous moment of travel: one knows that the first joy can never be
recovered, and the wise traveler learns not to repeat successes but tries
new places all the time" - Paul Fussell
Website by NLP 2007
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Kiwi Care Escorted Tours
Kiwi Care Tours offer all of the services of the Kiwi Escorted Tours but specifically caters for 55 plus age travellers
with physical restrictions, such as being visually impaired or wheelchair bound. Travellers on these tours who
require ongoing assistance (such as lifting or pushing a wheelchair) will be required to travel with a travelling
companion to assist with their day to day needs. Transportation and accommodation will be specifically tailored
towards the needs of the customers. However, as a part of our 'Kiwi Care Escorted Tours' a registered nurse will
be with the touring party."just in case".Please note, mobility aides cannot weigh more than 30 kgs for ease of
lifting.
Kiwi Care Tours offer all of the services of the Kiwi Escorted Tours but specifically caters for 55 plus age travellers
with physical restrictions, such as being visually impaired or wheelchair bound. Travellers on these tours who
require ongoing assistance (such as lifting or pushing a wheelchair) will be required to travel with a travelling
companion to assist with their day to day needs. Transportation and accommodation will be specifically tailored
towards the needs of the customers. However, as a part of our 'Kiwi Care Escorted Tours' a registered nurse will
be with the touring party."just in case".Please note, mobility aides cannot weigh more than 30 kgs for ease of
lifting.
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TRAVEL INSURANCE
For your added protection, Kiwi Travel and Tours requires all travellers to purchase personal travel insurance prior
to departure. This will guard against loss of deposit, cancellation charges, medical expenses and loss of baggage.
Our company works in conjunction with Mike Henry Travel Insurance to provide full cover for all of our customers.
However, we do not make it compulsory to use this company. Please check with K.T&T or your Travel Agent as to
options when purchasing your tour package.
PLEASE RETURN ALL TRAVEL INSURANCE FORMS TO KIWI TRAVEL AND TOURS LTD
Travel Insurance Application Form
For your added protection, Kiwi Travel and Tours requires all travellers to purchase personal travel insurance prior
to departure. This will guard against loss of deposit, cancellation charges, medical expenses and loss of baggage.
Our company works in conjunction with Mike Henry Travel Insurance to provide full cover for all of our customers.
However, we do not make it compulsory to use this company. Please check with K.T&T or your Travel Agent as to
options when purchasing your tour package.
PLEASE RETURN ALL TRAVEL INSURANCE FORMS TO KIWI TRAVEL AND TOURS LTD
Travel Insurance Application Form
FREQUENTLY ASKED QUESTIONS
The following are some of the most frequently asked questions and answers to help you with your holiday
arrangements.
What’s Included in the holiday package price?
Our holiday packages include the following:
How do I make a booking?
1) You can simply contact us here at Kiwi Travel and Tours Ltd at our Auckland office by phoning us at 09 4139770
and we will be able to give you advice, take all your details, and book you onto the tour of your choice. An invoice
and booking form will be sent to you immediately and we will request a completed booking form and 10% deposit
to be paid within 7 days. Booking are only confirmed upon receipt of deposit. If you have any queries you can call
us at anytime.
2) Or you can contact us ON LINE. This is very simple. Just complete the form at Contact Us, making sure you tell
us which tour you are interested in. An invoice and booking form will be sent to you immediately and we will request
a completed booking form and 10% deposit to be paid within 7 days. Booking are only confirmed upon receipt of
deposit. If you have any queries you can call us at anytime.
3) Or you can pop into your nearest local TRAVEL AGENT and they will be only too pleased to make your booking.
What Happens with my Payments and when do I pay the balance?
If booking directly with Kiwi Travel and Tours: Upon receipt of your deposit and completed booking form, KT&T will
allocate your place on the tour and allocate your airline seat in conjunction with Air New Zealand.
The balance payment for your tour is due on the date shown on your invoice and must be paid in full by that date.
You can pay for your deposit and final payment by cheque or by credit card. When making your final payment
please ensure your settlement is accompanied by your tour details and tour reference.
Are there any Age Restrictions on Kiwi Travel Escorted Tours?
We have a travellers age range of 55 years plus. All our tours are designed for the mature holidaymaker. Kiwi
Escorted Tours are generally more suited for those who are relatively able; Kiwi Care Escorted Tours are for
travellers with some form of physical limitations. Please feel free to contact us to discuss this further.
What About Special Requests?
On your booking form there is a section for comments. It is important to complete this if there is a request you wish
to make known to us. This maybe requesting a lower hotel floor , the fact that you are wanting to extend your stay
and return at a later date or simply a special diet. The important thing is to note here anything that you feel we
should be aware of to ensure your holiday is a success.
Meals on holiday?
All our tour itineraries state what meals are included. Breakfasts (unless stated) include a full cooked breakfast with
choice of cereals and hot food plus toast and tea/coffee. Dinner consists of a TDH 3 course meal with at least two
selections for each course. Sometimes there are buffet dinners and occasionally there will be specialty dinners or
dinners held in local restaurants.
Depending on the excursion lunch maybe included in some cases on various days but generally lunches are at your
own expense. Where ever possible special diets, etc will be taken into account providing that Kiwi Travel and
Tours are informed at the time of booking of any tour trip.
Visas & Passports
On all overseas tours it is essential to have a current passport valid for at least 6 months from your date of return but
there maybe some exceptions to this depending on your destination.
Visas are required for some destinations including if you are in transit. Please check with Kiwi Travel and Tours or
your travel agent on both passports and visas well before your travel date so that any unnecessary delays and
expenses are avoided.
Can I do a Land Only booking?
Yes. All tour packages offered through and by Kiwi Travel and Tours are land package plus airfares. Air Dollars
can be used to pay for air fares excluding taxes and surcharges'.
What About Airline Taxes & Fuel Surcharges?
Airline taxes and fuel surcharges plus airport charges are shown as a separate item in the Kiwi Travel and Tours
brochure. Note this information is correct at time of printing the brochure but may need to be adjusted if once the
brochure goes to print there are later unforeseen changes.
Can I Extend My Holiday?
Yes it is always possible to extend your stay at the end of a tour so that you can spend a little extra time with
relatives, family or friends or simply doing as you please.
If you advise Kiwi Travel and Tours or your local Travel Agent with whom you have booked your tour. We will amend
your return airfare to the date you desire. Please note however the home drop off service can not be applied where
a participant extends their stay and that extra fees may apply.
The following are some of the most frequently asked questions and answers to help you with your holiday
arrangements.
What’s Included in the holiday package price?
Our holiday packages include the following:
- Home Collection & Drop Off in Auckland, (between Orewa and Manurewa)
- Breakfasts and Dinners daily
- Twin Share Accommodation in good quality 3 to 4 star hotels (single supplement available)
- All hotel rooms that contain full private facilities (unless this is clearly stated otherwise)
- The services of an experienced Tour Host on selected tours
- Registered nurse
- Touring coaches
- Driver commentary
- Sightseeing excursions including Entrance fees (As listed)
How do I make a booking?
1) You can simply contact us here at Kiwi Travel and Tours Ltd at our Auckland office by phoning us at 09 4139770
and we will be able to give you advice, take all your details, and book you onto the tour of your choice. An invoice
and booking form will be sent to you immediately and we will request a completed booking form and 10% deposit
to be paid within 7 days. Booking are only confirmed upon receipt of deposit. If you have any queries you can call
us at anytime.
2) Or you can contact us ON LINE. This is very simple. Just complete the form at Contact Us, making sure you tell
us which tour you are interested in. An invoice and booking form will be sent to you immediately and we will request
a completed booking form and 10% deposit to be paid within 7 days. Booking are only confirmed upon receipt of
deposit. If you have any queries you can call us at anytime.
3) Or you can pop into your nearest local TRAVEL AGENT and they will be only too pleased to make your booking.
What Happens with my Payments and when do I pay the balance?
If booking directly with Kiwi Travel and Tours: Upon receipt of your deposit and completed booking form, KT&T will
allocate your place on the tour and allocate your airline seat in conjunction with Air New Zealand.
The balance payment for your tour is due on the date shown on your invoice and must be paid in full by that date.
You can pay for your deposit and final payment by cheque or by credit card. When making your final payment
please ensure your settlement is accompanied by your tour details and tour reference.
Are there any Age Restrictions on Kiwi Travel Escorted Tours?
We have a travellers age range of 55 years plus. All our tours are designed for the mature holidaymaker. Kiwi
Escorted Tours are generally more suited for those who are relatively able; Kiwi Care Escorted Tours are for
travellers with some form of physical limitations. Please feel free to contact us to discuss this further.
What About Special Requests?
On your booking form there is a section for comments. It is important to complete this if there is a request you wish
to make known to us. This maybe requesting a lower hotel floor , the fact that you are wanting to extend your stay
and return at a later date or simply a special diet. The important thing is to note here anything that you feel we
should be aware of to ensure your holiday is a success.
Meals on holiday?
All our tour itineraries state what meals are included. Breakfasts (unless stated) include a full cooked breakfast with
choice of cereals and hot food plus toast and tea/coffee. Dinner consists of a TDH 3 course meal with at least two
selections for each course. Sometimes there are buffet dinners and occasionally there will be specialty dinners or
dinners held in local restaurants.
Depending on the excursion lunch maybe included in some cases on various days but generally lunches are at your
own expense. Where ever possible special diets, etc will be taken into account providing that Kiwi Travel and
Tours are informed at the time of booking of any tour trip.
Visas & Passports
On all overseas tours it is essential to have a current passport valid for at least 6 months from your date of return but
there maybe some exceptions to this depending on your destination.
Visas are required for some destinations including if you are in transit. Please check with Kiwi Travel and Tours or
your travel agent on both passports and visas well before your travel date so that any unnecessary delays and
expenses are avoided.
Can I do a Land Only booking?
Yes. All tour packages offered through and by Kiwi Travel and Tours are land package plus airfares. Air Dollars
can be used to pay for air fares excluding taxes and surcharges'.
What About Airline Taxes & Fuel Surcharges?
Airline taxes and fuel surcharges plus airport charges are shown as a separate item in the Kiwi Travel and Tours
brochure. Note this information is correct at time of printing the brochure but may need to be adjusted if once the
brochure goes to print there are later unforeseen changes.
Can I Extend My Holiday?
Yes it is always possible to extend your stay at the end of a tour so that you can spend a little extra time with
relatives, family or friends or simply doing as you please.
If you advise Kiwi Travel and Tours or your local Travel Agent with whom you have booked your tour. We will amend
your return airfare to the date you desire. Please note however the home drop off service can not be applied where
a participant extends their stay and that extra fees may apply.
AIRPORT TRANSFER SERVICE
If you live in Metropolitan Auckland, then for your convenience we offer our optional FREE Home Collection and
Drop Off Service where you will be collected directly from your front door and transferred to our tour departure
point. This service is currently in the Auckland region travelling to Auckland Airport or to our designated departure
point.
For this service we pre-book Custom Transfers in Auckland. Their drivers have been carefully selected and
trained to provide a market leading chauffeur service. Each team member individually owns and operates their
vehicle. This ensures a personal commitment to service, safety and vehicle standards and means our clients can
expect a discrete, knowledgeable and personalised experience. On your return you will find the friendly drivers
from Custom Transfers waiting to greet you and return you back to your home.
If you live in Metropolitan Auckland, then for your convenience we offer our optional FREE Home Collection and
Drop Off Service where you will be collected directly from your front door and transferred to our tour departure
point. This service is currently in the Auckland region travelling to Auckland Airport or to our designated departure
point.
For this service we pre-book Custom Transfers in Auckland. Their drivers have been carefully selected and
trained to provide a market leading chauffeur service. Each team member individually owns and operates their
vehicle. This ensures a personal commitment to service, safety and vehicle standards and means our clients can
expect a discrete, knowledgeable and personalised experience. On your return you will find the friendly drivers
from Custom Transfers waiting to greet you and return you back to your home.
HOTEL ACCOMMODATION
The hotels we use on all our tours have been carefully selected to provide a high standard of comfort plus a friendly
helpful service.
Location is important and that is why you will almost always find our hotels are centrally situated allowing easy
access to shopping and other facilities.
All rooms contain single twin or double beds and private facilities that include ensuites, comfortable heating/
ventilation, TV, radio and in room telephone. Some rooms have safes and most are equipped with hair dryers,
ironing board and iron.
BOOKING CONDITIONS
The company reserves the right to alter itineraries as and when necessary, to replace or substitute alternative
accommodation, transport, and sightseeing services and activities as necessary. The company reserves the right
to increase the holiday cost as advertised should there be increases in costs of airfares, transport,
accommodation or sightseeing services and activities or any other contributing factor that may increase the prices
of the advertised holiday.
The company is not responsible for any costs which may be incurred by participants as a result of events that are
beyond the company’s control. For example, these could be strikes, industrial action, weather, and or any other
man made or natural occurrence. All bookings are subject to the normal conditions of Kiwi Travel and Tours which
are available upon request. In the event that there are insufficient number of participants on a particular departure
Kiwi Travel and Tours Ltd reserves the right to withdraw this departure and to offer an alternative date and/or tour.
Cancellation Policy
Cancellation of a booking must be made in writing by the person who signed the original booking form and is not
effective until such cancellation has been received by Kiwi Travel and Tours Ltd. If the cancellation notification is
received by Kiwi Travel and Tours Ltd more than 65 days prior to the departure date then a cancellation fee may
be charged by the Airline. In the event of a cancellation occurring less than 65 days prior to the departure date of
the tour then the following minimum cancellation fee shall be incurred;
65 - 51 days prior to tour departure date --- LOSS OF DEPOSIT
50 - 31 days prior to tour departure date --- 50% OF THE TOTAL TOUR COST
30 - days or less prior to tour departure date --- 100% OF THE TOTAL TOUR COST
All booking must be completed on the Kiwi Travel and Tours Booking Form, one per traveller.
Kiwi Escorted Tours and Kiwi Care Escorted Tours offer tour packages both within New Zealand and
internationally, that are tailored to meet the needs of the mature traveller and of the physically restricted mature
traveller.
What does that mean? Our overall company policy is to custom-build all itineraries, to meet the individual and
collective needs of the group. This same approach applies to Kiwi Escorted Tours.
The same Quality Assurance standards are applied -
But with some refinements:
Conditions apply subject to individual health and fitness status.
internationally, that are tailored to meet the needs of the mature traveller and of the physically restricted mature
traveller.
What does that mean? Our overall company policy is to custom-build all itineraries, to meet the individual and
collective needs of the group. This same approach applies to Kiwi Escorted Tours.
The same Quality Assurance standards are applied -
- Only operators who have passed our own stringent quality assurance process will be booked. They have to
be qualified; certified, regulatory compliant, trustworthy, reliable and provide excellent customer service. That
may sound tough, but we want our clients to go back home having had the BEST experience they could have
had..........that won't happen if we cut corners. - Accommodation is arranged according to the budget of the tour group. Whether budget style backpacker or
luxury hotel, only accommodation providers that pass our own quality assurance standards will be used. An
assessment is made of: accessibility, cleanliness, customer service, safety, proximity to services, amenities
and room size/decor appropriate to star rating.
But with some refinements:
- A registered nurse is available as an additional escort on Kiwi Care Escorted Tours
- Irrespective of the style of accommodation selected, refrigerators must be available in rooms for the storage
of medications - The pace of the tour itinerary will be more relaxed
- Optional activities are available upon request
- Dietary needs catered for with advance notice
Conditions apply subject to individual health and fitness status.
Kiwi Escorted Tours
Kiwi Escorted Tours are designed for the 55 plus age group, offering tour packages within New Zealand and
Internationally, tailored to met the needs and interests of the mature but young at heart traveller.
Kiwi Escorted Tours are designed for the 55 plus age group, offering tour packages within New Zealand and
Internationally, tailored to met the needs and interests of the mature but young at heart traveller.
All tours depart from and
return to Auckland
International Airport. Airfares
quoted in the brochure are
departure from and return to
Auckland International
Airport. Discounted Flights
from other New Zealand
centres can be arranged with
Air New Zealand if required.
return to Auckland
International Airport. Airfares
quoted in the brochure are
departure from and return to
Auckland International
Airport. Discounted Flights
from other New Zealand
centres can be arranged with
Air New Zealand if required.